Shipping cost and time

Postage within Australia -

Standard shipping (3-8 business days) - orders under $250 flat rate $13.95, Orders over $250 flat rate of $19.95

Express shipping (2-5 business days) - orders under $150 flat rate of $19.95. Orders over $150 flat rate of $24.95. 

Postage to New Zealand - We offer a $25 flat rate for shipping to New Zealand...no matter how big the order!

International Postage - If you are located in North America please visit www.econaps.com and if you are in Europe visit www.econaps.co.uk 

Anything outside the above will be classified as a bulky item and will have shipping applied at checkout.

Pre-Order items

All orders that contain 'pre order' and 'in stock' items will be sent once all items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered.

How long will my order take to arrive?  

We're a small team dedicated to promptly dispatching all in-stock orders placed before 10 am AEST/AEDT (Monday through Friday, excluding public holidays) on the same day. Orders placed outside this timeframe will be shipped on the next business day. Standard shipping estimates suggest that standard shipped orders typically arrive within 3-8 business days. It's important to understand that delivery timeframes provided are estimates and not guaranteed. If we are in the midst of a sale event or special release, shipping times might take longer. For the most up-to-date information, please refer to the Australia Post shipping estimate webpage here. Please note that all orders are shipped from NSW.

Do you offer same day or express delivery options?

Yes! Simply select express shipping for your order at checkout. Please refer to the Australia Post Express Post guidelines for an estimation of delivery times here.

How can I track my order?

Once your order has been shipped you’ll receive an email confirmation with your tracking number on it. Simply enter this tracking number into the relevant postal services website to track your parcel. All orders are shipped via Australia Post. Alternatively, Once your order has been shipped, you can login to your customer account to track your order. If you checked out as a guest you will need to create a store account using the same email address that your order was placed under. Once your store account is created you will be able to track your order.

Returns

We’re dedicated to making your EcoNaps experience a great one. If you’re not happy with your purchase, the following reasonable conditions apply to our Returns Policy.  These conditions do not restrict the rights or remedies available to you under the Australian Consumer Law.

1. Items must be returned in the same condition as you received them, within 30 days of purchase. This means the item must be unwashed, unworn and in the original undamaged packaging with all tags attached.

2. For order errors, please email us within 7 days of receiving your order. Provide order details and any relevant pictures.

3. For manufacturing faults, please email us within our 90 day manufacturer warranty period and provide any relevant pictures, along with your order number and proof of purchase.

4. Please Note: All sales of Mystery Bundles are final, with no refunds or exchanges, unless of course faulty, where we will replace. Please see our Faulty Item Policy below for details.

5. Please Note: Swimwear can only be returned if all skin tags are still attached and the hygiene sticker is intact.

How do I return an item?

To return an item, please complete our returns form online to fill us in on the details.

We will review your request within 1-2 business days, and provide you with an address to return your item to.

Please note - you are responsible for all return shipping costs, unless we have made a mistake with your order.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding all shipping costs) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. EcoNaps are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Can I exchange an item?  

Due to the limited nature of our products, we do not offer exchanges on any items due to change of mind. If you would like a different pattern, or sized item, we recommend purchasing the new item and following the returns process for a refund on your original item, less any associated shipping fees there or back.

Is it possible to cancel or modify my order?  

Regrettably, in most instances (with the exception of pre-orders and pre-sale orders), we are unable to accommodate order cancellations or modifications (such as address changes, adding or removing products from an order, etc.). Since we utilise an off-site third-party logistics team to handle and dispatch our orders, changes cannot be made once their system has processed an order for shipment. Typically, this occurs within a few minutes of an in-stock order being placed.

What if my item is faulty?

We stand by our quality and offer a 90 day warranty against manufacturing defects on all of our modern cloth nappies. For more information about our product warranty please view our warranties page. In the unlikely event that you’ve received an item that isn’t up to expectations, please complete our returns form so we can assess your item. Please include a clear photo of the issue you are reporting along with your order number.

What if I receive an incorrect item?

If you have received an item you did not order, please contact us within 7 days of the delivery date so we can resolve this for you. Please include your order number, the name of the incorrect item(s) and a clear photo showing all items received in your order.

What if my order arrives and is missing an item?

If you receive your order and there is an item(s) missing please check your tracking link with Australia Post. Sometimes, when necessary, orders may be sent in two shipments. If this is the case your tracking details will show a selectable drop down window (on the Australia Post website) that displays two tracking numbers for your order. If your order was not sent in two parcels please email our customer care team at hello@econaps.com.au with your order number, the name of the missing item(s) and a photo of the packaging & the item(s) you received. Please check the packaging that your order arrived in for damage and let our team know if the parcel appears to have been tampered with. Once we review your email, photos, and shipping details ,we will reply ASAP with resolution.

Do I have to pay for shipping my return?

You will be responsible for shipping and handling charges to return any unwanted items, unless we have made an error with your order. If the package does not reach us safely we will not be able to complete the refund, so we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.